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Accessibility

This page is not a help page.

It aims to present our commitments as regards digital accessibility and then to define the level of compliance of this site with the current regulations and frameworks.

What is digital accessibility?

Digital accessibility is a set of rules and best practices covering, in particular, functional, graphic, technical and editorial aspects.

Following these rules and best practices ensures that digital media (websites, mobile applications, PDF documents, etc.) are accessible to people with disabilities.

For example, an accessible site allows you to:

Customise the display via the operating system and/or browser (enlarge or shrink characters, change typography, change colours, stop animations, etc.).
Navigate using assistive technologies such as speech synthesis or a Braille device.
Navigate without using the mouse, with the keyboard only, with switches or with a touch screen.
View video and audio content with subtitles and/or transcripts.
Etc.

Digital accessibility commitments

The BEE SECURE initiative is committed to making the BEE SECURE Stopline website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public-sector bodies.

Accessibility statement

This accessibility statement applies to the “stopline.bee-secure.lu” website.

Compliance status

This site is partially compliant with European standard EN 301 549 and the General Framework for Improving Web-Accessibility (RGAA) version 4.1, which implements it, due to the non-compliances listed below.

Test results

The RGAA version 4.1 compliance audit carried out in February 2023 and July 2023 by Ideance revealed that:

The overall compliance rate is 91.2% (obtained by dividing the number of compliant criteria by the number of applicable criteria).
The average compliance rate is 96.9% (obtained by averaging the compliance rates for each page).

Non-accessible content

Non-compliances

List of non-compliant criteria:

7.5 – The alert message indicating that a field of the content reporting form is empty is not correctly rendered by assistive technologies.
8.9 – There is an empty header tag on the “Legal notice” page and some texts are not tagged correctly in HTML.
9.1 – Information is not structured by the appropriate use of headings for step 4 of the content reporting form.
9.3 – A list is not correctly structured for step 4 of the content reporting form.
12.8 – The tab order from one step to the next in the content reporting form is not optimal.

Content not subject to the accessibility obligation

The “GovBar” developed by the Government of the Grand Duchy of Luxembourg.
The PDF document “Annual Report” published by INHOPE.
The “Signaler les contenus illégaux sur Internet de manière anonyme” poster published before 23 September 2018.

These items have been exempted.

They have therefore not been subject to a full and detailed audit.

However, it has been checked that their presence does not prevent the rest of the site from being used and consulted.

Preparation of this accessibility statement

This declaration was prepared on 07.08.2023.

It is based on an initial audit carried out in February 2023 on the production environment, followed by counter-audits carried out between February 2023 and August 2023 on a pre-production environment.

Technologies used to create the site

HTML5
ARIA
CSS
JavaScript

Test environment

The tests were carried out with the following web browser and screen reader combinations:

Firefox 108.0.2 and NVDA 2022.4
Firefox 108.0.2 and JAWS 2022
Safari and VoiceOver (macOS 12.6)
Safari and VoiceOver (iOS 16)

Tools for assessing accessibility

Colour Contrast Analyser
Contrast Finder
Firefox development tools
Web Developer (Firefox extension)

Feedback and contact information

If you are unable to access any content or service on this site, you can contact us using one of the methods below and describe your problem:

Write to us at the following email address: communication@snj.lu.
Call us at 247-86465.

We undertake to reply by email within 1 month at the latest.

To remedy the problem in the long term and as far as reasonably possible, online correction of the accessibility problem will be preferred.

If this is not possible, the information you require will be sent to you in an accessible format according to your wishes:

In writing in a document or email.
Orally in a personal meeting or by telephone.

Enforcement procedure

If you do not receive a satisfactory response, you can also inform the Information and Press Service, the body responsible for checking accessibility, via its online complaints form, or the Ombudsman, the Mediator of the Grand Duchy of Luxembourg.